Return & Replacement Policy

Quality is essential to BBI, and only the best quality products are available through www.buybbi.com. In the unlikely event of you experiencing any problems with products obtained through Buy BBI, please contact our technical department on tech@bbigold.com. Our dedicated team of scientific experts will examine your protocol to determine the problem, and will advise accordingly.

If you do not provide details of your protocol or follow the recommendations of our experts, BBI will not be able to issue a replacement or refund. This can only be offered if the product is found to be faulty at the time of dispatch.

We are sorry but we are not able to accept returned products if they are ordered incorrectly by the customer.

BBI shall not be liable for any damage or loss to the goods during transit unless notified within three days of delivery, or in the course of non delivery within seven days of the order date.

Returns for replacements or refunds must have prior authorisation from BBI’s technical team and must be shipped back to BBI within 3 working days of agreement. Items must be returned in the same or equivalent packaging as originally dispatched by BBI.

BBI nanoparticles are used in many and varied applications as part of worldwide research, and have been shown to be very adaptive to these uses. However, BBI cannot guarantee the performance of the nanoparticle in particular applications and is not able to accept returns of products that do not work as the customer had hoped.

This policy is valid for products purchased directly from Buy BBI

Shipping Costs

Please note these charges are a guide and are therefore subject to change.

*Delivery times should be taken as an indication only as all shipments outside of the UK are subject to Customs and Excise scrutiny.